CONTACT US

 

Want to discuss your visions and ideas? Give us a call at:

972-992-5600

or

Use our Contact Form (BELOW)

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Our Extended List of Services

(links to pages)

Brick Repair

Brick Diagnosing

Driveways

Chimney Repair

Arch Repair & Installation

Walkways

Cast Stone Installation & Repair

Outdoor Kitchens

Landscaping

Patio & Deck Installation & Repair

Stamped Concrete

Stucco Installation & Repair

Indoor/Outdoor Fireplaces

Mailbox Installation & Repair

Retaining Walls

Plano Brick Repair Blog Articles

6-20-15 Omega Companies an Overview
6-20-15 Omega Companies an Overview
5-20-15 Matching Damaged Brick to your Project
5-20-15 Matching Damaged Brick to your Project
5-19-15 Roof & Chimney Leaks
5-19-15 Roof & Chimney Leaks
The Incredible Stone Porch SM.PNG
The Incredible Stone Porch SM.PNG
Home Inspection Services SM.PNG
Home Inspection Services SM.PNG
Commercial Masonry and Concrete Repairs SM.PNG
Commercial Masonry and Concrete Repairs SM.PNG
Dont Settle for Poor Stone Workmanship SM.PNG
Dont Settle for Poor Stone Workmanship SM.PNG
Mailbox Mishap Encourages Mailbox Redesign SM.PNG
Mailbox Mishap Encourages Mailbox Redesign SM.PNG
Cast Stone Repairs and Maintenance SM.PNG
Cast Stone Repairs and Maintenance SM.PNG
Retaining Wall Winter Checklist SM.PNG
Retaining Wall Winter Checklist SM.PNG
Chimney & Masonry Repairs SM.PNG
Chimney & Masonry Repairs SM.PNG
A Brief History of Stone Masons in the Americas SM.PNG
A Brief History of Stone Masons in the Americas SM.PNG
Patio Layout Ideas SM.PNG
Patio Layout Ideas SM.PNG
Landscaping Stones - a Tutorial SM.PNG
Landscaping Stones - a Tutorial SM.PNG
Stone Adds Exceptional Dimension to Outdoor Living SM.PNG
Stone Adds Exceptional Dimension to Outdoor Living SM.PNG
5-24-14 The Magic of Stucco
5-24-14 The Magic of Stucco
Retaining Wall Foundations SM.PNG
Retaining Wall Foundations SM.PNG
Incredibly Versatile Stamped Concrete SM.PNG
Incredibly Versatile Stamped Concrete SM.PNG
6-20-15 Omega Companies an Overview
6-20-15 Omega Companies an Overview
5-20-15 Matching Damaged Brick to your Project
5-20-15 Matching Damaged Brick to your Project
5-19-15 Roof & Chimney Leaks
5-19-15 Roof & Chimney Leaks
The Incredible Stone Porch SM.PNG
The Incredible Stone Porch SM.PNG
Home Inspection Services SM.PNG
Home Inspection Services SM.PNG
Commercial Masonry and Concrete Repairs SM.PNG
Commercial Masonry and Concrete Repairs SM.PNG
Dont Settle for Poor Stone Workmanship SM.PNG
Dont Settle for Poor Stone Workmanship SM.PNG
Mailbox Mishap Encourages Mailbox Redesign SM.PNG
Mailbox Mishap Encourages Mailbox Redesign SM.PNG
Cast Stone Repairs and Maintenance SM.PNG
Cast Stone Repairs and Maintenance SM.PNG
Retaining Wall Winter Checklist SM.PNG
Retaining Wall Winter Checklist SM.PNG
Chimney & Masonry Repairs SM.PNG
Chimney & Masonry Repairs SM.PNG
A Brief History of Stone Masons in the Americas SM.PNG
A Brief History of Stone Masons in the Americas SM.PNG
Patio Layout Ideas SM.PNG
Patio Layout Ideas SM.PNG
Landscaping Stones - a Tutorial SM.PNG
Landscaping Stones - a Tutorial SM.PNG
Stone Adds Exceptional Dimension to Outdoor Living SM.PNG
Stone Adds Exceptional Dimension to Outdoor Living SM.PNG
5-24-14 The Magic of Stucco
5-24-14 The Magic of Stucco
Retaining Wall Foundations SM.PNG
Retaining Wall Foundations SM.PNG
Incredibly Versatile Stamped Concrete SM.PNG
Incredibly Versatile Stamped Concrete SM.PNG

Visit All Our Sites

 

Plano Column Mailboxes

Cast Stone by Omega

Roofing by Omega

Fences by Omega

Modern Stucco by Omega

Blog @ Omega Masonry

Texas Masonry Artisans

Omega Masonry

Plano Brick & Stone Repair
Masonry Services Throughout NE Texas

 

Plano, TX

Frisco, TX

Carrollton, TX

 

Allen, TX

McKinney, TX

Richardson, TX

 

Park Cities, TX

Mesquite, TX

Highland Park, TX

Plano Brick & Stone Repair

972-992-5600

  • HOME

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  • Chimney Repair

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    ABOUT OUR SERVICES

    What you can Expect when we Begin Your Project...

     

    Many of our clients are uncertain about what to expect with this type of construction. This document will attempt to bring clarity to this otherwise confusing process. 

    Day 1: Materials & Workers Arrive

    No matter how large or small your project is, we will need to utilize a certain amount of space to house the tools of our trade. These may include:

     

    • Stones or Brick (delivered on pallets)

    • Bags of Mortar

    • Lumber (for forms or for arbors)

    • Rebar

    • Other Products as needed

     

    We may also require small pieces of equipment such as forklifts to arrange the material so it is out of your way as much as possible; yet easy for our workers to access.

    With an eye toward detail and decades of experience, we are ready to serve

    Unpacking Materials

    Plano Brick & Stone Repair will, to the best of our ability, attempt to store materials in areas where they won't interfere with your daily activities. 

     

    In the event that work areas need to be avoided so that mortars or concrete can cure, we will clearly mark them with warning markers and/or tape, where appropriate.

    Unexpected Delays

    Even the most efficient planners can't forsee every situation. There are times when our crews are ready for the next stage, but products have been delayed in transit.

     

    In this instance, the retaining wall was complete, but the gate and fencing had not yet arrived. When the fencing finally arrived, we contacted the homeowner and completed in a timely manner. Isn't it gorgeous?

    The Work Process & Scheduling

    Masonry work proceeds in stages. With the exception of column mailboxes, most projects require that mortar dry for 24 hours before proceeding to other tasks.

     

    An example is this flagstone patio covering. This particular project also included retaining walls and an outdoor fireplace. We could not proceed with the fireplace until the patio covering had cured. 

    What time can you expect the crew each day?

     

    Crew schedules will vary. We will always provide you an estimated arrival time, but these daily "goals" are oftentimes riddled with unforeseen issues that delay our crew's arrival at your project. Please be advised that, unless you hear otherwise, our team members can be expected at your project within 2-3 hours of their suggested start time. 

    CONTACTING US DURING A PROJECT...

    email is Preferred: info@omegamasonry.com

    Although this seems counter-intuitive, it is simply a way for us to keep track of current projects versus clients calling for estimates or estimate results.

     

    Email is also a good way for you to include as many details as necessary; and it is truly the best method for informing us about any emergencies or to report an untidy work area. (We want an email immediately if a work area was left unclean).

      

    Contacting us by phone: 

    Please be advised that our phone lines are only manned during normal business hours. You are welcome to call us on our business line, but be advised that if the call goes to voice mail, we would appreciate as much detail as you can provide in the allotted time.

    972-992-5600

    Don't forget... 

    If you are called away on business or otherwise unreachable, please provide us an alternate method for contacting you or a party who can make decisions for you.

    When to contact the ESTIMATOR...

    Our crews are assigned specific tasks each day, but we all know that unexpected events in either of our arenas might precipitate a request to focus on a different task than the one scheduled. If you find yourself in this situation, please contact your Estimator. He/she will be able to communicate with the crew's foreman to let them know this change can be implemented (depending upon whether the materials, tools, and permits will accommodate the request). 

    Realistic Expectations...

    We promise to DO OUR VERY BEST...

    but even the most consciencious of crews cannot predict the unforseen nor work the impossible. This short list of expectations that can lead to disappointment is meant to help you understand what we mean:

     

    • Matching Pigmented Mortars

          Dyes are added to mortar when it is wet, to ensure thorough mixing. Although our crew is comprised of extremely talented masons, there are times when combined pigments simply cannot emulate what nature has done to fade and erode at a mortar's colors. Nonethless, we are proud to say that we match mortars within a 90% range on a consistent basis.

     

    • Maintaining the order of segmented projects

          We attempt to set up a project's perimeters in a logical fashion; and during our discussions with you we have probably intimated that we would likely complete a certain segment first, followed by b, c, or d. In reality, we often have to change the order we planned while drainage issues, compacted soil, or other unforseen variables are addressed. In cases like these, remaining flexible has value for all parties.

     

    • Garnering matching stones

          Here's the thing - we can go to the same supplier you used, within the same month or year, and oftentimes the stones they have recently procured will have totally different hues than the ones you are seeking to repair. At this juncture we begin pounding the pavement, searching for a similar set of stones or brick that will sufficiently match both the hue and texture of the ones on your home or landscaping. If you are patient during this process, we can usually find the right combination of stones and pigmentation to repair your project seamlessly.

     

    How you can Help US Help You...

    We would never try to mislead you. Instead, we have become so accustomed to the ins and outs of our industry, that we often omit certain facts that might have helped you understand the process and intended results better.

    • Ask, Ask, Ask!

    If you have developed expectations because of something you've seen on television or on the internet, please ask us whether that ideal is realistic. We produce lovely results, and we are proud of what we do. But if the moonlight on an image made you believe that you were going to get a reflective surface on a patio covering...well, it's always best to ask!

    • Communicate during the Project

    Even if you're at work while our crews are building for you, we are just an email away. By putting your thoughts into "print," we can address each concern with a conversational flow that enables you to get additional clarification by simply "replying" to our response!

    Proudly Serving NE Texas...

    At Plano Brick & Stone Repair we are proud to serve both private and commercial clients in these NE Texas communities: 

     

    Plano, TX

    Frisco, TX

    Carrollton, TX

     

    Allen, TX

    McKinney, TX

    Richardson, TX

     

    Park Cities, TX

    Mesquite, TX

    Highland Park, TX

    CONTACT US - to Discuss Your Project!

    CONTACT US - to Discuss Your Project!

    What Plano Brick & Stone Repair DOES...

    We DESIGN & REPAIR products in Brick, Stone, or Cast Stone
    for the communities of Plano, Frisco, Carrollton and NE Texas:  
    Products We Service:
    Archways
    Banisters
    Chimneys
    Column Mailboxes
    Dumpster Coves
    External Stairways             
    Indoor Fireplaces
    Landscaping
    Non-Structural Brick Walls         
    Outdoor Fireplaces                      
    Outdoor Kitchens                         Patio Surfaces 
    Porch Columns                    
    Poolside Walkways
    Privacy Fences
    Raised Bed Gardens
    Support Columns
    Retaining Walls Residential
    Retaining Walls Commercial
    Stamped Concrete Driveways
    Structural Brick Walls
    Terrace Columns & Banisters
    Walkways
    Services We Provide:
    Upgrades, Repairs
    Design, Installation, Repair
    Upgrades, Repairs
    Design, Installation, Repair
    Upgrades, Repairs
    Design, Installation, Repair         
    Upgrades, Repairs
    Design, Installation, Repair
    Repair                    
    Design, Installation, Repair        
    Design, Installation, Repair
    Design, Installation, Repair
    Upgrades, Repairs                    
    Design, Installation, Repair
    Design, Installation, Repair
    Design, Installation, Repair
    Upgrades, Repairs
    Design, Installation, Repair
    Design, Installation, Repair
    Design, Installation, Repair
    Repair
    Design, Installation, Repair
    Design, Installation, Repair
    Plano Brick Repair for Brick Installation, Brick Repair;
    Stone Installation and Stone Repair.
    When in doubt, please ask. 

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