Day 1: Materials & Workers Arrive

No matter how large or small your project is, we will need to utilize a certain amount of space to house the tools of our trade. These may include:

• Stones or Brick (delivered on pallets)

• Bags of Mortar

• Lumber (for forms or for arbors)

• Rebar

• Other Products as needed

We may also require small pieces of equipment such as forklifts to arrange the material so it is out of your way as much as possible; yet easy for our workers to access.

With an eye toward detail and decades of experience, we are ready to serve

Unpacking Materials

Plano Brick & Stone Repair will, to the best of our ability, attempt to store materials in areas where they won't interfere with your daily activities. 

In the event that work areas need to be avoided so that mortars or concrete can cure, we will clearly mark them with warning markers and/or tape, where appropriate.

Unexpected Delays

Even the most efficient planners can't forsee every situation. There are times when our crews are ready for the next stage, but products have been delayed in transit.

In this instance, the retaining wall was complete, but the gate and fencing had not yet arrived. When the fencing finally arrived, we contacted the homeowner and completed in a timely manner. Isn't it gorgeous?

The Work Process & Scheduling

Masonry work proceeds in stages. With the exception of column mailboxes, most projects require that mortar dry for 24 hours before proceeding to other tasks.

An example is this flagstone patio covering. This particular project also included retaining walls and an outdoor fireplace. We could not proceed with the fireplace until the patio covering had cured. 

What time can you expect the crew each day?

Crew schedules will vary. We will always provide you an estimated arrival time, but these daily "goals" are oftentimes riddled with unforeseen issues that delay our crew's arrival at your project. Please be advised that, unless you hear otherwise, our team members can be expected at your project within 2-3 hours of their suggested start time. 

CONTACTING US DURING A PROJECT...

Realistic Expectations...

We promise to DO OUR VERY BEST...

but even the most consciencious of crews cannot predict the unforseen nor work the impossible. This short list of expectations that can lead to disappointment is meant to help you understand what we mean:

• Matching Pigmented Mortars

      Dyes are added to mortar when it is wet, to ensure thorough mixing. Although our crew is comprised of extremely talented masons, there are times when combined pigments simply cannot emulate what nature has done to fade and erode at a mortar's colors. Nonethless, we are proud to say that we match mortars within a 90% range on a consistent basis.

• Maintaining the order of segmented projects

      We attempt to set up a project's perimeters in a logical fashion; and during our discussions with you we have probably intimated that we would likely complete a certain segment first, followed by b, c, or d. In reality, we often have to change the order we planned while drainage issues, compacted soil, or other unforseen variables are addressed. In cases like these, remaining flexible has value for all parties.

• Garnering matching stones

      Here's the thing - we can go to the same supplier you used, within the same month or year, and oftentimes the stones they have recently procured will have totally different hues than the ones you are seeking to repair. At this juncture we begin pounding the pavement, searching for a similar set of stones or brick that will sufficiently match both the hue and texture of the ones on your home or landscaping. If you are patient during this process, we can usually find the right combination of stones and pigmentation to repair your project seamlessly.

Proudly Serving NE Texas...

At Plano Brick & Stone Repair we are proud to serve both private and commercial clients in these NE Texas communities: 

Plano, TX

Frisco, TX

Carrollton, TX

Allen, TX

McKinney, TX

Richardson, TX

Park Cities, TX

Mesquite, TX

Highland Park, TX